How to master the Salesforce Certification Exam Day

Exam Day has arrived! Are you freaking out? Don’t be! Take a deep breath and follow my recipe below. I promise you’ll survive! 🙂

Salesforce Certification Guide – [7/8] Download Full Guide Here

Author: Peggy Schael | Salesforce Trainer | WeLearnSalesforce

In this second last of my eight-part certification guide, I want to share my 5 hot tips on how you can enter into your exam session without loosing control. Remember that you can’t possibly know everything but using good judgment and trusting what you have already learned, is the key to survival.


#1 Take your Time before your start

Take a deep breath. Maybe jot down a few keywords on the scratch-paper (Onsite Exam only) to ease your mind.

Know that you are in control of the start button. The time only starts counting when you decide to hit that start button. So don’t rush it and only start when you are ready.

#2 Read all questions and answers very carefully

You do have enough time to familiarize yourself with the question. They often contain a tiny word or phrase that leads you to the correct answer.

Also, be aware that some questions are not necessarily about what’s correct but what is the best solution. There are often multiple ways to set something up in Salesforce, however, Salesforce wants you to use declarative low code tools as much as possible.


The Sales Team is required to create Quote records as soon as an Opportunity has reached the stage Proposal. However, some Sales Reps forget this step and the Sales Manager can’t see the correct number of Quotes in the Pipeline Dashboard. How can an Administrator ensure that the Quote is created?

A – Create a process with Process Builder which sends a Task to the Opportunity owner to create the Quote once the Opportunity Stage is updated to Proposal

B – Create a process with Process Builder which creates the Quote record when the Stage on the Opportunity is changed to Proposal

C – Create an APEX trigger which creates the Quote record at Opportunity Stage Proposal

The correct answer would be B because it’s a declarative automation tool. A is a good idea but it’s just a reminder rather than an enforcement. C is possible but requires coding and can become hard to maintain.

#3 Manage your time

If you have a question you know the answer to right away, mark your answer and move on to the next question immediately.

If you come across a question that you are not sure about, don’t let that question throw you off and spend too much time thinking about it – mark it for review and move on to the next question so you are not loosing time for those questions you know well and that will very likely get you to pass.

#4 Got a brain freeze?

That’s what your scratch-paper is for (Onsite Exams only). Draw a diagram or write down acronyms. This will help you unlock your memory. Also, think of your hands-on practice or on-the-job experience where you may have had a similar request. How did you solve that?

#5 Revisit marked questions

Towards the end, revisit the questions you had marked for review. Be aware that the order of the answers in those questions may likely have changed because they are randomized. In case you used your scratch paper to write down the letters of the answers, maybe “A”, this could now be answer “B”. So instead of writing down the letter, write down keywords from these answers. If you are still unsure, leave it and move on to the next question for review. Remember that you don’t have to achieve 100%, your passing score is 65%.


Order of answers at the beginning:

  1. Quick Actions
  2. Custom Buttons
  3. Custom Fields

Order of answers when reviewing:

  1. Custom Fields
  2. Quick Actions
  3. Custom Buttons


Review the result and scores

Your exam results are immediate and will tell you whether you passed or failed. They will also be emailed to you. The results include the section-level scoring for each exam section. This allows you to identify where your strengths and weaknesses were. In case you failed, you can use this to review and practice your weaker areas.

Celebrate your Salesforce Certification
WeLearnSalesforce - Celebrate your Salesforce Administrator Certification

Share your success with your peers in your community groups. This will encourage your peers and they will give you a pat on the back.

And if you didn’t pass, don’t worry. You have already learned so much and you can only get better. Don’t bust your head in the sand, keep going! Your community is here for you to support you.

Your journey doesn’t end here. 🙂 In the next and last article of this series, I want to explain a few things to keep in mind about sharing your achievements and maintaining your credential.

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